Shipping & Returns Kosmos Designs ships all over the world. Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. Please allow 1-2 business days for your order to be processed. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order. Please note that tracking information (if applicable) will only be updated online one (1) business day after your order has been shipped. For international shipping, most items arrive 3 to 6 business days after your order has processed depending on your Ship To address. Shipping windows are estimates and delivery dates cannot be guaranteed. Duties and Taxes To make things easier for you, we ship to over 30 countries. There may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority. Payment of these by the customer is necessary to release your order from customs. Note that you will not be credited for original duties and taxes paid. For more information, please consult your local customs office. To simplify this process, your order indicates your agreement to authorize Kosmos Designs to appoint a designated carrier/customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single noncommercial shipment. Your order serves as an electronic signature indicating your agreement to the following, as required by US Customs and Border Protection: “The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.” Your authorization permits the carrier/customs broker to file the customs entry on your behalf for any order that is over $2,500, or otherwise requires formal entry. Returns Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Return shipping costs are the customer's responsibility. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. ○ Inform us of your intent to return by emailing customer services at contact@kosmos-designs.com ○ Place the items in the original box or any other solid cardboard box. ○ Tape the box closed securely. ○ Ship with your chosen courier or postal company - we recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number. ○ Send your package to: 299 Sillim-Ro Gwanak-Gu #401 Seoul, South Korea 08776. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.